What happens if my items are damaged when they arrive?

What happens if my items are damaged when they arrive?
16.07.2015 El Charro Solitario

Don’t worry, we can arrange a replacement for you.

If your parcel is visibly wet or damaged, or shows signs of having been tampered with when you receive it, you should either sign for it as ‘arrived damaged’ or refuse to sign for it and have it immediately returned to us. Please also contact us straight away so we can organise a replacement.

If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box your images to customers@tequilaysoledad.com so that we can arrange a replacement for you.