How do I return / exchange items?

How do I return / exchange items?
06.08.2015 El Charro Solitario

We only exchange / refund unopened products.

For an exchange or a refund please send an email to and tell us whether you would like to receive a refund or an exchange (if you require an exchange please state the item you would like to receive), the items you would like to return, the reason for the exchange/ refund request, and your bank details.

Once you have received an email acknowledgement from us, please return the item(-s) you want to refund / exchange to: Alonso Lopez, Wiener Str. 25, 10999 Berlin, Germany.

As soon as we have received your email request and your returned items, we will refund your money or send the exchanged items back to you.